Yes, we welcome new patients! Our providers see patients ages newborn through adolescense/young adult.

We participate with most major health insurance plans. Please contact your insurance plan for complete verification and information regarding benefits and coverage.

The American Academy of Pediatrics recommends breastfeeding babies for the first six months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women. Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your well care visit, or please call during office hours to speak with our experienced nursing staff.

Please call our main office number and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Medication refills are handled during office hours only. Patient's well exam and medication follow up visit need to be up to date before medications refills will be given.

Our medical providers are available 24 hours a day. Call the after hours number at (630) 364-1677 and follow the prompts to page a provider on call. Please be aware that after-hours calls are intended for URGENT medical issues that cannot wait until the next business day. Referrals, appointment requests and medication refills will not be addressed via after hours call. Calls are typically returned within 15 minutes. Please call back if you have not received a timely response.

IN THE EVENT OF AN EMERGENCY, PLEASE DIAL 911

Our office visit and immunization schedule recommends physical exams for young children at the age of one week, one month, two months, four months, six months, nine months, 12 months, 15 months, and 18 months, 2 years and sometimes 2 1/2yrs. Yearly well exams are recommend thereafter. You may wish to print our recommended Ofiice Visit Schedule for your reference.

We will notify you of all test results by phone or at a scheduled office visit.    Please contact our office if you have any questions or have not been contacted.

Every effort is made to arrange your child's well care and follow up visits with the provider of your choice. However, when your child is ill, he or she may see any one of our qualified providers. Please call in advance if a specific provider is desired. 

For non-urgent HMO referrals: 

When one of our providers refers your child to a specialist, please call our referral department to initiate the referral and give required patient information. Please allow 3-10 days for a response from your insurance company. Most referrals are completed electronically and submitted directly to the innetwork specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically and for further information.

For urgent HMO referrals: 

When one of our providers determines that an urgent referral is needed, your referral will be initiated immediately. Your insurance may still take 1-3 days to process. Please speak with our referral department for further information and details.

Our office is open Monday through Thursday from 9-7, Friday from 9-5, and Saturday 9-12. Please note that Saturday appointments are generally reserved for sick visits and emergencies.

To help protect your child from many serious infectious diseases, please refer to our recommended immunization schedule located under the Office Forms and Policies tab.

Our office follows the recommended vaccine schedule advised by the CDC and American Academy of Pediatrics. We do not do any alternate schedules/spacing or parent requested vaccine schedules. We believe in the safety and importance of immunizations and are available by phone or office visit should you have any questions or concerns.

Like prescription medicines, OTC ("over-the-counter") pain medicine such as Acetaminophen and Ibuprofen can be dangerous if not taken the right way. Talk with your child's doctor before giving your child any medicine, especially the first time. All OTC medicines have the same label format, which gives important information about the medicine. It says what it is for, how to use it, what is in it, and what to watch out for. Check the chart on the label to see how much medicine to give. If you know your child's weight, use that first. If not, go by age. Check the label to make sure it is safe for infants and toddlers younger than 2 years. If you are not sure, ask your child's doctor. Before you give your child any medicines, be sure you know how to use them.

As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. By 4-6 months most babies are ready to begin eating solid foods as a complement to breast-feeding or formula feeding. Please discuss these steps with our providers at your well care visit to see what is right for your child.

We highly advise you to add your baby to your insurance plan as soon as possible preferrably while the baby is still in the hospital, as most insurances require this to be done within 30 days after their birth.

We are contracted with most insurance plans. However we recommend contacting your insurance company to verify benefits and that our providers are innetwork.

We encourage parents to download and complete the registration paperwork in the comfort of your home and then bring with your to your child's appointment. These forms are available under the Forms and Policies tab.

We firmly believe that all children and young adults should receive all of the recommended vaccines according to the vaccination schedule published by the Centers for Disease Control, the American Academy of Pediatrics, and the American Academy of Family Physicians. If you have any questions  about immunizations, please feel free to call our office. We are happy to answer you questions and provide you with helpful information.

Our providers are on staff at Edward Hospital. If you will be delivering at Edward, you may list any of our providers when you pre-register or after the baby is born. The hospital will notify us when you deliver your baby and your newborn will be seen daily by either one our Milestone providers, or a hospital-based pediatric specialist, or a neonatologist, depending on the medical needs of your newborn. On the day of discharge, the provider will tell you when to bring your newborn in for his or her first office appointment; usually 48-72 hours after discharge.

While you are in the hospital, we encourage you to contact your insurance company to add your baby to your insurance plan. Most insurances will only give you 30 days to add a baby to the insurance plan. Things can get pretty busy after you are discharged and this step can be easily missed!

Should you be delivering at a hospital other then Edward Hospital,  the on-staff pediatrician at that hospital will see your baby during his or her stay. Call our office when you are discharged to schedule your first appointment which is typically advised within 48-72 hours of discharge, or sooner if directed by the hospital’s on-staff pediatrician.

We look forward to caring for your new bundle of joy!

Our Triage Nurse phone line has competent, caring nurses available during office hours to assist you with any questions you may have. They will review your child's symptoms and help determine if an office visit is necessary.